PRIVACY POLICY

DISCLAIMER

Pablo & Luna (MB Pablo Luna) collects customer information in an effort to create a better shopping experience, to better communicate with our customers, and to improve the performance and accuracy of our operations. This Privacy Policy covers the entire website (“site,” “we,” “us,” or “our”) and addresses the use, disclosure, and security of the personal information we collect. By visiting or using this site, you accept and consent to the practices described in this policy.

This Privacy Policy does not apply to the practices of third parties that we do not own or control. Details about those third parties are listed below.

USE AND COLLECTION OF INFORMATION

We rely on a number of legal bases to collect, use, and share your information, including:

• As needed to provide our services, such as when your information is used to fulfil your order, to settle disputes, or to provide customer support;
• When you have provided you affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim;
• As necessary for the improvement of our services, so long as this interest is not overridden by your rights or interest.

When you purchase something from our website, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We will never disclose your personal information unless you ask us or we are required by law to do so.

Email marketing: With your permission, we may send you emails about our store, new products and other updates. You can opt out of these emails at any time using the Unsubscribe instructions provided in such communications or contacting us at hello@pabloandluna.com

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@pabloandluna.com.

SHOPIFY + PAYMENT PROCESSORS

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify will direct your purchase to Shop Pay to process your credit card. Shopify encrypts your data through the Payment Card Industry Data Security Standard (PCI-DSS) and uses a secure SSL network and firewalls. If you choose Paypal to complete your purchase, then Shopify will direct your payment to Paypal.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

The third-party services that we use aside from our website platform and payment processors include Google Analytics and Facebook Ads.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECURITY + DATA RETENTION

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it will be encrypted using secure socket layer technology (SSL). Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We retain your personal information only for as long as necessary to provide you with services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce agreements. We generally keep your data for the following time period: 4 years.

COOKIES

As you navigate this site, your web browser may store information on your computer in the form of a "cookie." Cookies are small text files that contain information that helps the website to identify you. Cookies do no harm to your computer, consist only of text, and cannot contain viruses. They are needed to facilitate automatic logins, password authentication, shopping cart functions, personal preference settings, and a variety of other functions. Most web browsers allow users to clear or block cookies. Please note that deleting or disabling cookies may limit your user experience.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time without notice, so please review it frequently. Changes will take effect immediately upon their posting on the website. If we make any changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you have any questions about this privacy policy, you may contact us at hello@pabloandluna.com

Last Updated: 20/09/2023